Track My order

Click here for tracking - https://primo-collection.com/apps/17TRACK

Dispatch can take 1 to 3 days it may take slightly longer for tracking to be emailed, each item often has an individual tracking code.
Estimate Time Of Arrival
US & Canada UK & EU INT 
7 – 12 business Days 7– 12 business Days 10–14 business Days

After 21 business days if the order has not arrived please Contact us for a refund / replacement 

Potential Delays

Please note that orders might get delayed for the following reasons:

  • The order is pending a credit approval and verification.
  • Product going through customs
  • An order which requires customisation.
  • An order is shipped to the remote country.

Most orders are usually shipped within 1-3 business days. However, in peak seasons, shipment can take up to 5 business days. Once your order has been shipped, you’ll receive an email reflecting that your order has been shipped, along with tracking number(s).