Track My order
Click here for tracking - https://primo-collection.com/apps/17TRACK
Dispatch can take 1 to 3 days it may take slightly longer for tracking to be emailed, each item often has an individual tracking code.
Estimate Time Of Arrival
US & Canada | UK & EU | INT |
7 – 12 business Days | 7– 12 business Days | 10–14 business Days |
After 21 business days if the order has not arrived please Contact us for a refund / replacement
Potential Delays
Please note that orders might get delayed for the following reasons:
- The order is pending a credit approval and verification.
- Product going through customs
- An order which requires customisation.
- An order is shipped to the remote country.
Most orders are usually shipped within 1-3 business days. However, in peak seasons, shipment can take up to 5 business days. Once your order has been shipped, you’ll receive an email reflecting that your order has been shipped, along with tracking number(s).