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FAQ
Primo Collection is a one stop online destination for stylish clothing & accessories at affordable prices and supplying it to you, worldwide.
How long do i have to return my order?
Our returns policy lasts 30 days
Return within 30 days for an exchange, refund, or gift card
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
Items on "Sale" are not eligible for Returns/Exchanges.
Shipping
To return your product, you should email your product to The address provided by customer service team
We highly recommend you using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item.If any provision of these general terms and conditions of sale is determined to be invalid, illegal or unenforceable, all other provisions of these general terms and conditions of sale remain fully applicable to anyone using this site These terms and conditions will be referred to and enforced to the full extent of the law.
Contact Email - info@primo-collection.com
How long will it take to get my orders?
FREE WORLDWIDE SHIPPING
Dispatch can take 1 to 3 days it may take slightly longer for tracking to be emailed, each item often has an individual tracking code.
US & Canada - 10 – 12 business
UK & EU - 10 – 12 business
INT 12– 14 business Days
After 30 business days if the order has not arrived please Contact us for a refund / replacement
Potential Delays
Please note that orders might get delayed for the following reasons:
- The order is pending a credit approval and verification.
- Product going through customs
- An order which requires customization.
- An order is shipped to the remote country.
Most orders are usually shipped within 3 business days. However, in peak seasons, shipment can take up to 5 business days. Once your order has been shipped, you’ll receive an email reflecting that your order has been shipped, along with tracking number(s).
Any question?
You can contact us through our contact page! We will be happy to assist you.
Info@primo-collection.com