Return Policy

Our returns policy lasts 30 days

Return within 30 days for an exchange, refund, or gift card

*Return costs are not covered by us* unless the item arrived damaged or an incorrect product was sent.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Items marked "Final Sale" are not eligible for Returns/Exchanges.

Shipping

To return your product, you should email your product to The address provided by customer service team

We highly recommend you using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item.

*When returning your parcel, Please include your order number  inside the package*

If any provision of these general terms and conditions of sale is determined to be invalid, illegal or unenforceable, all other provisions of these general terms and conditions of sale remain fully applicable to anyone using this site These terms and conditions will be referred to and enforced to the full extent of the law.

Contact Email - info@primo-collection.com